Domino's Pizza Delivery Insurance: Foodie Fact or Fiction?

We see them way too often: the commercials of Domino's offering a free pizza for a carryout or delivery mishap. But is it actually true? How often do they even mess up a pizza delivery? And what are the stipulations? Are free calzones involved? We get to the bottom of the great pizza delivery mystery and deliver you the answers. Will you ever get free pizza from Domino's, or should you change your Grubhub order to Papa John's?

What is Domino's Delivery Insurance?

Basically, pizza restaurants have a carryout insurance program. Whether you order online or call in, if your delivery order is not to your standards upon arrival, Domino's says they'll "make it right."

According to the commercials, making it right is basically making another pizza. This is often portrayed as instant, but on their website, the rules are way different.

"If your delivery experience is not what you expected or you receive the wrong order, report the issue on the Domino's Tracker® page, your order confirmation page, or through your order confirmation email. Tell us what went wrong, then choose from one of two options: either a coupon for 20% off your next order or 60 Piece of the Pie Rewards® points."

On top of that, to do all of this, you have to be a member of their Piece of the Pie Rewards program. Seems like a hassle to me, even if they have excellent food.

What is Domino's Carryout Insurance?

For this deal, the pizzeria is definitely going for the best pizza to take-out. The carryout deal is simple. If you walk out with a pizza and happen to make a mess out of it on your way home, you can bring it right back in to get another pizza made for free.

Though they cover pretty much any excuse in the book, there are a couple of rules to follow. "Carryout orders must be returned to the same store, uneaten and in original packaging, within two hours of purchase. Replacement orders must match original order with no substitutions."

That means if you had some master plan to eat a slice and waltz back in for a replacement, then don't try it. This limited-time deal will work on any of their pizza items, even specialty pizzas, stuffed crusts, and combo items, but it's not really worth it. You're just wasting time in the long run.

True or False?

It really depends on which form of order option you take. If you're trying to get delivery insurance, don't bet on a free pepperoni pizza. It's not happening, and the pizza place didn't make you choose their delivery. Everyone knows you're always better off with take out or dine in when it comes to Domino's. Not to mention, their delivery areas are always hard to figure out.

Now, if you do carry out and make a mess, then you still don't really get free pizza. You already paid the first time, and if you need to exchange a whole pizza for a replacement, then how is that free?

At the end of the day though, even if you don't get free pizza out of it, Domino's is still great food and good pizza, and you don't need a minimum purchase for them to make things right. Not the worst deal in the world.