A Georgia father, Dylan Johnson, filled with panic, called 911 thinking someone had broken into his home, where his wife and five-month-old were at the time. In his third attempt, someone finally answered. However, only minutes into the call, the 911 operator allegedly ordered breakfast while talking to Johnson.
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According to WTOC, the incident took place back in Friday, February 14, Valentine's Day. While Johnson was at work, he received a disturbing call from his wife, who was at home with their daughter.
"My wife called me while I was at work about 9:30 and said someone was snooping around the house, knocking on the doors and banging on windows and stuff," Johnson told the outlet.
Understandably, Dylan Johson panicked at the thought of someone breaking into his home and possibly hurting his family. "I was coming home not knowing what I was going to come home to," he added.
Reportedly, Dylan Johnson attempted to call 911 to no avail. It was only after six minutes of trying, in his third call, that a dispatcher finally took his call. A fearful father began telling the dispatcher about the situation. However, three minutes into the 911 call obtained by WTOC, he heard something that threw him off completely.
"Mhmm... McGriddle... *coughs* I'm sorry, what?" the dispatcher allegedly said. It appears that he was talking to others around her, ordering breakfast.
'Unbelievable'
Johnson was flabbergasted. "I really couldn't believe it. If it didn't happen to me, I wouldn't believe that it had happened to someone else. That's how unbelievable it was," Johnson added.
PEOPLE contacted Chatham County, overseers of 911 calls in Johnson's area, and they revealed that disciplinary action had taken place. Additionally, they have implemented protocols to prevent any further similar incidents.
"The call to 911 referenced in recent media coverage is not a reflection of the level of service we hope to provide the citizens of Chatham County," the county told the outlet. "The call taker responded to someone in the room during the 911 call, and these two conversations should never have crossed."
Troubling statistics shared by WTOC reveal an increase in abandoned calls throughout the years in Chatham County. In 2020, 14 percent of the calls were dropped. One year later, in 2021, 19 percent of them were abandoned. A slight decrease was reported in 2022, with only 18 percent of the calls being dropped. However, in 2023, abandoned calls reached a troubling 27 percent.
