Mark Wills Calls out Sony for Horrible Customer Service

If country star Mark Wills can’t get good customer service from Sony, who can?

We’ve all been there. You buy a brand new toy expecting it to last a certain period of time and then the damn thing breaks. It shouldn’t be an issue since expensive electronics usually come with a warranty, right? Not so this time. Over the weekend, country star Mark Wills took to social media to express his dissatisfaction with Sony Electronics customer service.

The “19 Somethin'” singer purchased a new television from Sony for Christmas and by the end of March the screen had gone out. Wills posted an image of what the screen shows, and it’s not much:

Mark Wills Facebook
Facebook/Mark Wills

Wills stated on Facebook:

“After talking to their 800 customer service # and providing them with all that they requested, they began jerking me around. And I am fed up with it. I have been nice. I have tried to be understanding. But their last offer to me was that because my TV (which is less than 5 months old) went out, their “final offer” was for me to purchase a $2099. at the reduced price. They offered me a 4K TV for $1796. (A $303. Savings from retail price.) All I wanted was the TV that I bought for Christmas replaced. But Sony said that they don’t have a comparable TV that they can send me. REALLY??”

Screen Shot 2015-04-27 at 10.34.51 AM


I guess country stars are just like the rest of us after all, because who hasn’t had a bad customer service experience with some monolithic company who clearly doesn’t care if they lose your business? Time Warner Cable has such notoriously bad customer service that Saturday Night Live lampooned them in one of their sketches.

Here’s hoping Sony will come through for Wills, and maybe even for the rest of us, but I won’t hold my breath.

Next: Sara Evans Is “Disgusted” By Popular TV Show

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Mark Wills Calls out Sony for Horrible Customer Service